The dollars and sense of prioritizing child safety online (or, how to not be fined half a billion dollars)

The majority of the costs relate to COPPA violations by Epic; and reveal an evolution to the way the FTC views COPPA protections and child safety issues, which every online platform should be taking notice of

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Q&A: Testronic’s Tudor Costea on why player support is not the same as customer service

Tudor Costea is the player support delivery manager at Testronic. MCV sat down with him to ask about the key differences between traditional customer service and player support – and how studios can improve their player support strategies

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